We value the trust you place in us while planning your treks, expeditions, departures, and travel experiences. This Privacy Policy explains how we collect, use, store, and protect your information when you browse our website, submit an enquiry, make a booking, or interact with our trekking support team.
This policy applies to enquiries, bookings, customer support, and website interactions.
We may collect contact details, trip preferences, booking information, and support-related records.
You may request updates, corrections, or clarification regarding your submitted information.
We take reasonable security measures to keep your data protected and handled responsibly.
This Privacy Policy describes how our website and business collect, use, maintain, and disclose information from users, travellers, trekkers, group leads, and customers. By using our website or submitting your details through forms, WhatsApp, calls, email, or booking channels, you agree to the practices described in this policy.
Depending on how you interact with us, we may collect the following categories of information:
We use your information to answer trek questions, departure enquiries, route doubts, pricing requests, and support queries.
Your details may be used for trip coordination, booking confirmation, payment follow-up, and customer assistance.
We may contact you regarding itinerary clarity, pickup information, documents, trek preparation, or operational updates.
We may analyze visitor behaviour to improve page performance, usability, service presentation, and enquiry experience.
We may send booking-related updates, important travel notices, or service-related information where appropriate.
We do not sell, rent, or trade your personal information. However, your details may be shared in limited circumstances such as:
Our website may use cookies and similar technologies to improve browsing experience, remember visitor preferences, understand website performance, and optimize marketing or enquiry flows. You can choose to disable cookies in your browser settings, though some website features may not function as intended.
We take reasonable and appropriate measures to safeguard your personal information against unauthorized access, misuse, alteration, accidental loss, or disclosure.
We may retain your information for as long as reasonably necessary to fulfil enquiry support, booking records, legal obligations, service communication, dispute handling, or business documentation requirements. When information is no longer required, we may remove, anonymize, or securely discontinue storing it.
You may ask what personal details you have shared with us through forms, enquiries, or booking communication.
If your submitted information is incorrect or outdated, you may request that it be corrected.
You may request deletion of certain information, subject to legal, operational, or booking-related limitations.
You may request that we limit or stop non-essential promotional communication.
Our website may contain links to third-party services, social platforms, payment providers, maps, or external resources. Once you leave our website or use a third-party service, their own policies and practices may apply. We encourage users to review the privacy practices of such external services separately.
Our website and trekking services are generally intended for adults, guardians, group organizers, and customers making travel-related enquiries or bookings. If details of minors are shared for booking or travel coordination, such information should be provided only by a parent, guardian, or authorized adult.
We may revise this Privacy Policy from time to time to reflect updates in our services, operational practices, technology, or legal requirements. Revised versions will be posted on this page. Continued use of the website after such updates may constitute acceptance of the revised policy.
A quick overview of the most common privacy-related questions from trekkers, travellers, and enquiry users.
No, we do not sell, rent, or trade your personal information to third parties.
We use them to respond to enquiries, support bookings, coordinate travel-related communication, and provide service updates.
Yes, you can contact us and request correction of inaccurate or outdated information.
Payment handling may involve third-party processing systems depending on your payment method and booking flow.
Yes, this policy broadly applies to information shared through our website forms and direct communication channels used for customer support and booking assistance.
Yes, we may revise it whenever operational, legal, technical, or service updates require changes.