This Booking & Refund Policy explains how bookings are confirmed, how payments are handled, what happens in case of cancellation or rescheduling, and how refund eligibility is determined for treks, tours, expeditions, and adventure departures booked through our platform or team.
Your booking is treated as confirmed only after payment requirements and availability confirmation are completed.
An advance amount may be needed to reserve seats, departures, stays, transport, or operational slots.
Refunds may depend on cancellation timing, applicable costs, permits, and vendor commitments already made.
Date changes or transfer requests may be allowed only if operations, availability, and policy permit.
A booking request may be initiated through website forms, WhatsApp, call, email, direct enquiry, or manual coordination with our team. However, a booking shall be considered confirmed only when:
An advance amount may be required to reserve the trip, hold a departure slot, block accommodation, transport, permits, or other related arrangements.
The remaining balance must be paid within the communicated timeline. Delay in balance payment may affect booking status, trip eligibility, or final confirmation.
Bank charges, gateway fees, transfer costs, taxes, or payment collection-related deductions may apply depending on mode of payment.
Quoted prices may change before final confirmation in certain cases involving third-party rates, route changes, taxes, permits, or operational adjustments.
You must provide correct name, age, contact details, date preference, pickup choice, and participant count while booking.
You may be required to provide ID proof, declarations, or other documents depending on the trek, destination, or local rules.
You are responsible for choosing a trek suitable for your physical condition, health profile, and experience level.
You must remain reachable on the submitted contact number or email for coordination, updates, and pre-departure communication.
If you cancel your booking, the refund amount, if any, may depend on the applicable cancellation timeline, non-refundable commitments, administrative costs, permits, transport blocking, accommodation reservations, and vendor payments already made.
You can edit the below points later as per your actual company policy. For now, this section is presented in a clean trekking-website format:
In some cases, a trek, batch, route, transport plan, stay arrangement, or departure may need to be changed, postponed, merged, or cancelled due to operational, environmental, weather-related, safety-related, minimum group size, road, or regulatory reasons.
Rescheduling to another batch or departure may be allowed only if seats are available and internal approval is given.
Transfer of paid amount to a future trip, another batch, or alternate product may be considered only under applicable policy and approval.
Name changes or participant substitution may not always be possible, especially where permits, IDs, stays, or vendor records are already locked.
Rescheduling, transfer, or modification requests may involve fare difference, revision fee, or third-party reprocessing cost.
If a participant fails to report on time, misses transport, arrives late, leaves the trek midway, or fails to join the booked departure for personal reasons, such cases may be treated as no show or incomplete participation. Refunds in such cases are generally limited or may not apply, especially where operational arrangements have already been executed.
Some components are often time-sensitive and operationally locked before departure. Refund deductions may arise from:
Approved refunds are generally processed within a reasonable timeframe, subject to internal verification and vendor settlement status.
Depending on policy and trip type, the following may be non-refundable or only partially refundable:
In the event of road blockage, landslide, weather disruption, natural events, authority restrictions, transport shutdown, local unrest, epidemic conditions, or any force majeure circumstance beyond reasonable control, bookings, schedules, or refunds may be handled on a case-by-case basis depending on recoverability of operational costs and practical feasibility.
Booking, refund, rescheduling, credit note, and operational settlement decisions may be interpreted in line with the active company policy, trip category, vendor commitments, and practical recoverability of costs at the time of cancellation or change request.
A quick explanation of the most common doubts related to booking confirmation, cancellation, refund eligibility, and date change requests.
No. Enquiry alone does not guarantee booking. Confirmation depends on payment, availability, and official confirmation from our team.
Not always. Refund amount may depend on cancellation timing, non-recoverable costs, and commitments already made for your booking.
Possibly, but only subject to seat availability, trip policy, and operational approval. Additional charges may apply in some cases.
Depending on the situation, an alternate departure, adjustment, credit, or refund treatment may be offered.
Not always. Some permit, transport, stay, or vendor costs may become non-refundable once already committed.
It may vary depending on the payment method, approval cycle, and settlement status of vendors or service partners.